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FAQs

Why won't my Visa gift card work online? ›

If you're unable to use your Visa gift card for online purchases, you might need to activate the card or register your card online prior to use. If the problem persists, it's best to contact the customer support team of your card provider.

The most common reason for the “status on hold” error is when the Vanilla gift card has been temporarily frozen and its active status cancelled for some reasons such as the gift card being reported stolen etc. The best approach to this is to contact Vanilla and give them your card details.

The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.

Just head on to the Visa website itself to activate your card. 2. Enter the Card Details. Once you are on the site, you'll get a prompt on your screen to enter the gift card account number (you can find the 16-digit number on either the front or back of your gift card).

A credit card decline is when a credit card payment isn't authorized or accepted. There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons.

To activate the card, go to the Vanilla gift card website. Enter your Vanilla gift card details, including your card number, the expiration date and the 3-digit code at the back of your card (CVV). Then tap Continue. Follow the prompts to activate the card, and the card will be ready to use.

Activation: Make sure your vanilla gift card is properly activated. Some gift cards require activation, and this is typically done at the time of purchase. If it hasn't been activated, you may need to contact the retailer where you bought it or the card issuer to resolve this issue.

Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.

If you have any questions or concerns during activation or if the activation was unsuccessful for any reason, call, chat, or email Visa's customer support. Look for the customer service phone number on the back of the card or Google “Visa customer support.”

How do I contact Visa gift card customer service? ›

A smart gift anyone can appreciate. For general questions regarding Visa gift cards, call (866)511-GIFT.

How do I use my Visa Gift Card online? You can use your card for online purchases by entering the card number, expiry date and the 3 digit code (CVV) found on the back of the card. Occasionally websites will ask for the name on the card, in these instances simply insert “Gift Card” in the field provided.

To activate a physical Vanilla gift card, visit balance.vanillagift.com or call the toll-free number that's located on the back of your card: 1-833-322-6760.

Activate—If you purchase your Visa gift card from a retail outlet, the card should be activated and ready for immediate use after purchase. However, if you purchased it online, you'll need to activate it once you receive it. This is typically done online or by calling the toll-free number listed on the card.

You entered your card information incorrectly. You have an old address or phone number still on file. You reached your credit limit. Your card has expired.

It is common for banks not to authorize certain transactions based on their internal policies. When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card.

Can I use my Visa Gift card for online or phone purchases? Yes. Your Visa Gift card is intended for use anywhere Visa cards are accepted. To make an online or phone purchase, you will need to register your card.

You can use your card for online purchases by entering the card number, expiry date and the 3 digit code (CVV) found on the back of the card. Occasionally websites will ask for the name on the card, in these instances simply insert “Gift Card” in the field provided.