AC6, AC, AE | Signal communication error | - Wait for a few minutes, the machine may automatically return to normal operation. If it doesn't, turn the machine off and restart the cycle.
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AE6 | Inverter communication issue | - Check the inverter PCB and wire harness.
- Depending on the state, the machine may automatically return to normal operation. Turn the machine off, and restart the cycle.
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bE1, bE2, bE3 | Button issues | - Check to see if any of the buttons are sticking.
- Disconnect the appliance from the mains and clean the buttons with a lightly with a dampened cloth.
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Cb | Calibration mode | - Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.
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CE | Water temperature issue | - This is not a fault.
- Press Start/Pause to run the Calibration cycle and wait for 0 when it is complete
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dC, DC, DC1, dE, dE1 | Door issues | - Check that the door is fully closed and that nothing is trapped in the door.
- Check your appliance manual for optimum loading.
- For issues with child lock read our FAQ onhow to turn child lock off on your washing machine.
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DC3 | Add door lock issue | - Turn the machine off, and restart the cycle.
- For issues with child lock read our FAQ onhow to turn child lock off on your washing machine.
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DDC, ddC | The Add Door was opened without pressing start/pause | - Press the Add Door closed then press start/pause to try again.
- For issues with child lock read our FAQ onhow to turn child lock off on your washing machine.
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dE2 | On / Off switch error | - Disconnect the appliance from the mains, wait for 5 minutes and then try again.
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E1 | Water supply issue | - Make sure that the water tap is opened fully and water is flowing.
- Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.
- Check and clean the mesh filter.
- Check that the water supply hose is not clogged or kinked.
- Check that the drain hose is secured at the right height.
- For further assistance, watch our video:How to resolve a 4E or 4C code.
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E2 | Water drainage issue | - Use the emergency hose to drain excess water from the drum.
- Clean the drain pump filter.
- Check the drain hose and waste connection for any kinks and blockages.
- Make sure the drain hose isn't clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.
- For further assistance, watch our video:How to resolve 4E or 5E codes.
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E3 | Overflow error | - Too much washing powder/liquid may have been added.
- Switch off the power to the appliance, then wait 1 minute.
- Switch the power supply back on. The drain pump should drain the washing machine.
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E4 | The load in the drum is unbalanced | - This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.
- Make sure the appliance is on a flat, stable surface.
- Redistribute washing by adding or removing items to create a more balanced load.
- Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Please add 2/3 additional towels and put on another spin cycle.
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E5, E6 | Water heater not functioning | - Please contact theSamsung Service Centre.
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E7 | Water level sensor issue | - Switch off the appliance at the mains then wait 1 minute.
- Switch the appliance back on again and start a new programme.
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E8 | Water temperature issue | - Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.
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E9 | Low water level detected | - Check that the level of the drain hose is not lower than the base of the washing machine.
- Make sure the end of the drain hose is placed on the floor and that it is not clogged.
- Check for a water leak.
- If there is no sign of any water, switch off the power for 1 minute. Reconnect it, then try again.
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EA, EB | Motor issue | - Switch off the appliance at the mains then wait 1 minute.
- Switch the appliance back on again and start a new programme.
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EC | Temperature sensor issue | - Switch the appliance off at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.
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FE | Fan issue | - Please contact theSamsung Service Centre.
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H1, HC, HE | Water temperature issue | Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap. |
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HE1 | Water heater not functioning | - Please contact theSamsung Service Centre.
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HE2 | Dryer heater not functioning | - The dryer section has shut down for safety reasons as the appliance detected that the temperature was getting too hot.
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HE3 | Steam function not operating normally | - Please contact theSamsung Service Centre.
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HOT | Appliance is too hot | - This is not a fault. This code means the appliance is too hot. The appliance fan will continue to run until the appliance has cooled down enough for the washing to be removed (55°C). Once it has cooled, the door will unlock.
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LC, LC1, LE, LE1 | Low water level detected | - Check that the level of the drain hose is not lower than the base of the washing machine.
- Check for a water leak.
- If there is no sign of any water, switch off the power, reconnect and try again.
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OC, OE, OF | Overflow error | - Too much washing powder/liquid may have been added.
- Switch off the power to the appliance, wait 1 minute then switch the power supply back on. The drain pump should drain the washing machine.
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PC, PC1, PE, PE1 | Clutch position detection issue | - PC, PE - Clutch position not detected.
- PC1, PE1 - Clutch detected, clutch hall signal malfunction.
- Please contact theSamsung Service Centre.
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Plo | Power error | - Switch off the appliance at the mains and wait 1 minute before switching it back on again.
- If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.
- If there is still no power, you may need to replace the fuse in the washing machine plug.
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Sud | Too much foam is detected | - The appliance will usually fix this on its own, however if it doesn't you will need to run either an Eco drum clean cycle or a 90°C cotton cycle with no detergent or washing load.
- If the code remains,check the drain pump filterandclean the water supply hose mesh filter,then run a spin cycle to drain the water from the appliance. If there is an accumulation of powder detergent, repeat the "Eco Drum Clean" cycle.
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t1, t2, tSt | The appliance is in test mode | - Switch off the appliance at the mains then wait 1 minute.
- Switch the appliance on again and start a new programme.
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tE, tE1, tE2, tE3, tC1, tC2, tC3 | Temperature sensor error | - Switch the appliance off at the mains then wait 1 minute.
- Switch the appliance back on again and start a new programme.
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Ub, UE, Ur | The load in the drum is unbalanced | - This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.
- Make sure the appliance is on a flat, stable surface.
- Redistribute washing by adding or removing items to create a more balanced load.
- Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Add 2/3 additional towels and put on another spin cycle.
- For further assistance, watch our video:My washing machine is showing a UE code during a spin cycle.
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UC | Fluctuation in the supply voltage | - Check the power cord is plugged in properly. Switch off the appliance at the mains then wait 1 minute.
- Check to make sure the washing machine is not connected to any other apparatus or to an extension cable.
- Switch the appliance back on again and start a new programme.
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